There’s a metric every CIO and CFO should fear- the number of empty seats.
Empty seats on a flight.
Empty rooms in a hotel.
Unused M365 Copilot/ ChatGPT licenses across your company.
Because every empty seat is a sunk cost in days of lost productivity that can never be recovered.
The Illusion of ROI
When companies talk about “AI ROI,” they talk in broad strok…