This really captures the unseen cost of losing institutional knowledge. In my experience, it’s not just about documentation — it’s about making hidden expertise visible while people are still in the role. Organizations pay twice when knowledge is hard to find
Thanks for writing this, it clarifies a lot. What if AI systems could map these 'living libraries' and faciltate knowledge transfer more systematically before departure?
Thanks for reading! I am glad it helped. And yes- thats exactly where AI can be useful in the form of guided interviews and Q&A sessions. The agent can be trained on the typical roles and responsibilities so it knows what type of questions to ask! The product “Sensay” is doing something very similar, I don’t have any affiliation with the org but it looks like a purpose driven tool!
This really captures the unseen cost of losing institutional knowledge. In my experience, it’s not just about documentation — it’s about making hidden expertise visible while people are still in the role. Organizations pay twice when knowledge is hard to find
, hard to transfer, and hard to embed
You really bring up a great point!
Thanks for writing this, it clarifies a lot. What if AI systems could map these 'living libraries' and faciltate knowledge transfer more systematically before departure?
Thanks for reading! I am glad it helped. And yes- thats exactly where AI can be useful in the form of guided interviews and Q&A sessions. The agent can be trained on the typical roles and responsibilities so it knows what type of questions to ask! The product “Sensay” is doing something very similar, I don’t have any affiliation with the org but it looks like a purpose driven tool!